A Shoe Company and the Patient Experience

Posted by on January 10, 2012 · Leave a Comment 

How can a shoe retailer and a great patient experience possibly be related? Well, when you think about them both in terms of customer service, it actually... Read More

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Waiting Room Design Ideas

Posted by on October 4, 2011 · Leave a Comment 

Recently highlighted in Fast Company’s design blog, Co.design, was a case study from Spanish design consultancy Fuelfor entitled “Rethinking the waiting room”. The study was based on the research-supported idea that a well-designed waiting room can boost patient opinions of the care they received and generally make the overall trip to the... Read More

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The Future of Healthcare: The Patient Room

Posted by on July 8, 2011 · Leave a Comment 

Similar to what I talked about last week in the Hospital of the Future post, the Patient Room of the Future will also need to incorporate new technologies and sate a desire for increased multi-functionality. NXT, Clemson University and Birdtree Design have been working on a prototype, entitled ‘Patient... Read More

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Social Media Usage

Ed Bennett (@EdBennett) runs a great blog that successfully brings the worlds of social media and healthcare together. He provides social media resources to healthcare professionals, and can be counted on to provide the latest statistics on what hospitals are doing what when it comes to social media. I found some of his recent postings particularly [...]

Remodeled Waiting Room 2

CBS, Nurture and Mike Ty...

On Sunday, July 24, CBS premiered a new show called Same Name. Running for six consecutive Sunday evenings, the show features celebrities who switch places with regular people who share their name. They learn what it’s like to live the life of someone else and see the world through their eyes. The August 7th episode featured [...]

Furniture Life Cycle Model -- graphic courtesy Malone, E. B., & Dellinger, B.A. (2011). Furniture Design Features and Healthcare Outcomes. Concord, CA: The Center for Health Design, p. 35.

Creating an Evidenced-ba...

We have learned from other industries like, nuclear and aviation, that highly-reliable environments depend on understanding how the environment and the objects in the environment shape human behavior. Furniture is one of those objects.

Creating an Evidenced-ba...

We realized that people in positions like Eileen’s (CEO or Commander in the military) are usually focused on the budget, when reviewing a furniture proposal because they don’t speak the same “language” as the designer. Depending on the designer’s background, various features may or may not be pointed out as salient features. We felt that having a tool with a common language that all could use made a lot of sense.