Technology in Healthcare and the Effects on the Mobile Workstation

Posted by on February 16, 2012 · Leave a Comment 

We have all seen those robotic looking, terminator-like medical technology carts parked in the corners of the hospital A dreaded Super... Read More

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A Shoe Company and the Patient Experience

Posted by on January 10, 2012 · Leave a Comment 

How can a shoe retailer and a great patient experience possibly be related? Well, when you think about them both in terms of customer service, it actually... Read More

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Evidence-Based Design and the New Five Senses to Evolve Healthcare Environments

Posted by on December 15, 2011 · 1 Comment 

I began writing this post as I was sitting in a medical exam room waiting for my physician (very appropriate given the topic).  I’d not been looking forward to the appointment, but couldn’t pinpoint why.  I wasn’t nervous about the appointment itself, so what was the issue?  After a bit of reflection, I think I figured it out… I didn’t feel welcome. Instead I felt like just another appointment in the day’s schedule or a number,... Read More

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Social Media Usage

Ed Bennett (@EdBennett) runs a great blog that successfully brings the worlds of social media and healthcare together. He provides social media resources to healthcare professionals, and can be counted on to provide the latest statistics on what hospitals are doing what when it comes to social media. I found some of his recent postings particularly [...]

Remodeled Waiting Room 2

CBS, Nurture and Mike Ty...

On Sunday, July 24, CBS premiered a new show called Same Name. Running for six consecutive Sunday evenings, the show features celebrities who switch places with regular people who share their name. They learn what it’s like to live the life of someone else and see the world through their eyes. The August 7th episode featured [...]

Furniture Life Cycle Model -- graphic courtesy Malone, E. B., & Dellinger, B.A. (2011). Furniture Design Features and Healthcare Outcomes. Concord, CA: The Center for Health Design, p. 35.

Creating an Evidenced-ba...

We have learned from other industries like, nuclear and aviation, that highly-reliable environments depend on understanding how the environment and the objects in the environment shape human behavior. Furniture is one of those objects.

Creating an Evidenced-ba...

We realized that people in positions like Eileen’s (CEO or Commander in the military) are usually focused on the budget, when reviewing a furniture proposal because they don’t speak the same “language” as the designer. Depending on the designer’s background, various features may or may not be pointed out as salient features. We felt that having a tool with a common language that all could use made a lot of sense.